Terms of service

This is a courtesy English translation. In case of any difference in meaning, the Dutch version of this policy is the version that applies.

Article 1 — Identity of the trader

GlampWise
Box C0930, Verdunplein 17
5627 SZ Eindhoven, Netherlands

Email: info@glampwise.com
WhatsApp: +31 6 44 68 48 24
Phone contact is available by callback appointment, which you can request by email or WhatsApp.

KvK (Chamber of Commerce) number: 42139215
VAT identification number: NL003844910B51

Article 2 — Applicability

  1. These terms and conditions apply to every offer made by GlampWise and to every distance contract concluded between GlampWise and the consumer.
  2. Before the distance contract is concluded, the text of these terms and conditions is made available to the consumer via the website.

Article 3 — The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this is explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products offered. The description is detailed enough to allow the consumer to properly assess the offer. Obvious mistakes or errors in the offer are not binding on GlampWise.
  3. All prices are stated in euros and include VAT. Shipping within the Netherlands is free; no additional shipping costs are charged.

Article 4 — The contract

  1. The contract is concluded at the moment the consumer accepts the offer and meets the conditions set out in it.
  2. GlampWise will promptly confirm receipt of the acceptance of the offer by electronic means. Until this receipt has been confirmed, the consumer may dissolve the contract.

Article 5 — Right of withdrawal

  1. The consumer may dissolve a contract relating to the purchase of a product during a withdrawal period of 14 days without giving any reason.
  2. The withdrawal period starts on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, receives the product.
  3. During the withdrawal period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to establish its nature, characteristics and proper functioning. The consumer is liable for any loss in value of the product resulting from handling the product beyond what is permitted above.
  4. The consumer may exercise the right of withdrawal by completing the model withdrawal form (see the return policy) or by otherwise unambiguously informing GlampWise that they are dissolving the contract, via info@glampwise.com.
  5. The consumer sends the product back as soon as possible, but no later than 14 days after the notice of withdrawal. The direct cost of returning the product is borne by the consumer.
  6. GlampWise will refund all payments made by the consumer no later than 14 days after the day of withdrawal, using the same payment method the consumer used to pay. GlampWise may wait to refund until the product has been received, or until the consumer has shown that the product has been returned.

Article 6 — Exclusion of the right of withdrawal

The right of withdrawal does not apply to:

  • products manufactured to the consumer's specifications (custom-made);
  • sealed products that are not suitable to be returned for health protection or hygiene reasons and whose seal has been broken after delivery.

If an exclusion applies, this is clearly stated in the offer.

Article 7 — Delivery

  1. GlampWise delivers exclusively within the Netherlands.
  2. The place of delivery is the address the consumer has provided to GlampWise.
  3. The total delivery time is generally 3 to 7 business days. GlampWise will fulfil accepted orders within 30 days at the latest, unless a different delivery period has been agreed. If delivery is delayed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract free of charge; any payments already made will then be refunded without delay.
  4. The risk of damage and/or loss of products rests with GlampWise until the moment of delivery to the consumer.

Article 8 — Conformity and warranty

  1. GlampWise guarantees that the products comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions in force on the date the contract is concluded.
  2. This statutory right (conformity) does not affect any rights the consumer has under the law.

Article 9 — Payment

  1. Payment is made using the payment methods offered during the order process.
  2. The consumer is obliged to report any inaccuracies in payment details provided or stated to GlampWise without delay.

Article 10 — Complaints procedure

  1. Complaints about the performance of the contract can be submitted via info@glampwise.com. Complaints must be submitted fully and clearly described within a reasonable time after the consumer has discovered the defects.
  2. Complaints submitted are answered within 14 days of receipt. If a complaint requires a foreseeably longer processing time, a reply is given within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.

Article 11 — Disputes

Dutch law exclusively applies to contracts between GlampWise and the consumer to which these terms and conditions relate. This does not affect the protection the consumer is afforded under mandatory law.